If you've never filed an auto claim before, you may wonder what would happen if you do. Check out our infographic for the steps of a typical auto claim with West Bend.
Click on the image below to download a PDF version of the infographic.
Infographic Transcript
1. CLAIM REPORTPolicyholder and/or claimant submits a claim directly to their agent or to West Bend via the policyholder portal, mobile app, phone, or email: Call: 877-922-5246 Email: directconnect@wbmi.com
2. ASSIGNMENTThe claim is assigned to a claims representative who works with the claimant during the claims process.
3. INITIAL CONTACTThe claims representative calls the claimant to gather additional details, answer questions, discuss next steps, and provide a claim number.
4. EVALUATIONThe claims representative may need to call witnesses, contact a repair shop, or instruct the claimant to use our photo estimate tool to gather vehicle photos necessary for the evaluation.
5. RESOLUTION AND CLOSUREThe claims representative contacts the claimant to go over the payment details. The payment (minus deductible) is issued either directly to the claimant or the repair shop completing the work, and the claim is closed.
